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Montgomery County business consumer dispute mediation

On May 17, 2016

Montgomery County's Office of Consumer Protection (OCP) is offering mediation services to businesses to help resolve disputes.
In conjunction with County Executive Isiah “Ike” Leggett's "Culture of Solutions" initiative, expert mediation services currently used to resolve consumer and common ownership community disputes are now being made available to businesses in Montgomery County for free.
Mediation serves as an alternative to expensive and protracted litigation in court, and enables the parties to structure their own settlement agreements. Mediation sessions will be offered in Rockville on Tuesday and Thursday mornings. Each confidential session may be scheduled for 1 to 4 hours, and a written agreement will be prepared at the conclusion of each successful session. The parties generally meet together and separately with OCP’s volunteer expert mediator.
Disputes between a business and a supplier, between a business and a landlord, or between two businesses, may be appropriate for these mediation services.
"Expert mediation is a superior method of resolving some disputes, because both parties retain the power to craft a resolution without declaring a winner or a loser," said OCP Director Eric Friedman. "Our volunteer expert mediator has a proven track record of helping parties develop creative settlements to seemingly unresolvable disputes."

OCP, the county’s consumer protection agency, investigates thousands of complaints each year involving automotive sales and repairs, new home purchases, home improvements, credit issues, retail sales, internet services and most other consumer transactions. 

Montgomery County recognizes the importance of a thriving business community to the quality of life for its residents, and continually seeks to enhance government services. Businesses are attracted to Montgomery County and consumers are more likely to make purchases in Montgomery County when there is a local source of information and resources dedicated to ensuring integrity in our marketplace. 
Merchants interested in learning more about mediation services should contact OCP by calling (240) 777-3636 or by email at For more information on OCP, visit

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