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Consumer Protection Begins Online Complaint Filing System & Relaunches “Tip” Line

On June 29, 2016

Montgomery County residents can now file consumer complaints electronically. This new, online system makes it easier for consumers to request that the Office of Consumer Protection (OCP) investigate and hopefully resolve disputes regarding most consumer transactions.

At the same time, OCP is relaunching its 24-hour “tip” line to facilitate receiving anonymous tips, suggestions, comments, and/or feedback regarding any consumer protection issues. Consumers and merchants are encouraged to call (240) 777-3681 to leave a consumer-related message for OCP director Eric Friedman.

“The Office of Consumer Protection has been helping consumers and merchants ensure integrity in our marketplace for more than 45 years,” said County Executive Isiah “Ike” Leggett. “This new online system enhances its ability to collaborate with other departments and organizations to enforce consumer protection laws and educate county residents.”

The online complaint tracking and case management system offers an efficient way for consumers to report problems and seek assistance regarding auto repair and sales, home improvement, new home warranties, retail sales and advertising, collection practices, home services, towing, and more. The Montgomery County Department of Technology Services used in-house expertise to build this customized online system.

OCP is responsible for enforcing consumer protection laws prohibiting unfair and deceptive business practices to ensure a fair marketplace for consumers and businesses. OCP engages in complaint investigation and resolution, consumer education and outreach, and advocacy and legislation. OCP licenses all auto repair shops, towing firms, new home builders, appliance repair shops, and pawn/consignment stores. OCP provides expert mediation services, video alerts and information on cable TV, and assistance from a dedicated team of investigators and volunteers.

For more information about the Office of Consumer Protection, call (240) 777-3636, or 311, or visit the website at www.montgomerycountymd.gov/consumer

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