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Consumers want action on illegal debt collection and CFPB agrees

By Charlene Crowell
On August 4, 2016

Charlene Crowell

( – If you are one of the 77 million Americans who are hounded each year by debt collectors, the Consumer Financial Protection Bureau (CFPB) is taking on this $13 billion industry. At a July 28, field hearing in Sacramento, Richard Cordray, CFPB Director, announced the bureau’s intent to rein in illegal practices that harass and rob consumers.

“Today we are considering proposals that would drastically overhaul the debt collection market. Our rules would apply to third-party debt collectors and to others covered by the Fair Debt Collection Practices Act, including many debt buyers … The basic principles of the proposals we are considering are grounded in common sense. Companies should not collect debt that is not owed. They should have more reliable information about the debt before they try to collect,” said Cordray.

“In the debt collection market, notably,” he continued, “consumers do not have the crucial power of choice over those who do business with them when creditors turn their debts over to third-party collectors. They cannot vote with their feet. They have no say over who collects their debts, and they likely know next to nothing about the collector until they receive a call or a letter. This can quickly lead to a barrage of communications, which in some cases are designed to be harassing or intimidating.”

Reactions to CFPB’s proposals were as swift as they were direct. Consumer advocates, like People’s Action Institute, a national organization working in 30 states for economic, environmental, racial and gender justice weighed in.

“We’re encouraged to see the CFPB take steps to end aggressive and abusive debt collection practices and protect consumers from the often illegal activities of debt collectors,” said LeeAnn Hall, Co-Executive Director of People’s Action Institute.

Similarly, Graciela Aponte-Diaz, the Center for Responsible Lending’s California Policy Director, who testified at the hearing and was even more direct.

“We know from research and enforcement actions in the states that over the past decade that debt buyers and other debt collectors have extracted millions of dollars in payments and court judgments from U.S. households for debts that are too old to be sued on, can’t be back up with basic documentation like a contract or other proof the consumer actually owes a debt, or where the debt buyers or their attorneys filed false documents in court,” noted Aponte-Diaz,

“Reports have shown that these debt collection activities have a disproportionate impact on communities of color,” Aponte-Diaz continued, “majority Black neighborhoods are hit twice as hard by debt collection court judgments as majority white neighborhoods, even adjusting for differences in income.”

In recent years, several states – including California, Maryland, New York and North Carolina – have cracked down on enforcement actions that required among other things that debt collectors use full and accurate information and documentation when collecting debts.

Last year, 2015, more than 900,000 consumers filed complaints with the FTC. That same year, CFPB returned $360 million to consumers wronged by illegal debt collection practices. Additionally, CFPB collected $79 million in fines from debt collectors.

 “ … We are concerned that the proposals do not go far enough to protect consumers from unfair collection attempts,” said Lisa Stifler, Deputy Director of State Policy and leader of CRL’s debt collection work. “Specifically, the proposal does not go far enough to require that debt collectors adequately document that they are pursuing the right person for the right debt.”

She concluded, “When people are being wrongly pursued for debts they do not owe, it is time for action and reforms.” 

Charlene Crowell is the Deputy Communications Director for the Center for Responsible Lending. She can be reached at

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